Teleperformance’s omnichannel creates better connection between brand and customer

Customer engagement has come a long way from simple voice calls or email correspondence. With the emergence of mobile and social technologies, companies looking to establish a strong brand image turn to a variety of communication platforms to deliver a more personalised experience to their customers.

With its 40-year experience in the contact centre sector, global outsourcing company Teleperformance blazed the trail for omnichannel customer experience management to connect the biggest brands to their clients across all contact channels.

“Omnichannel solutions allow us to handle everything from voice calls to chat and email, or any digital channel commonly without different experiences,” says David Rizzo, president for Asia-Pacific. “In this competitive landscape, everybody is looking for a differentiated customer experience and this is just one of Teleperformance’s specialities.”

Serving the automotive, financial, retail, manufacturing and many other sectors, Teleperformance offers a comprehensive suite of high-value solutions. These include digital solutions, analytics and business process outsourcing non-interaction solutions.

Teleperformance is powered by a 190,000-strong workforce that speaks 75 languages – helping its clients reach 160 markets worldwide.