The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...
Bort Nagy from Tsim Sha Tsui complained about the ticket service at First Ferry.
'On Saturday, January 19, at 8.15am I stopped at the First Ferry counter in Macau to get four deluxe tickets back to Kowloon. I was told that the next ferry, at 8.30am, was fully booked except for four seats left in the VIP room. My parents were due to catch a flight in a few hours so we had to accept the higher-priced tickets just in case the next ferry was also booked.
'When we boarded, we were surprised to find the entire top level empty. What happened to it being fully booked? We'd been ripped off! On top of that, we were stuck in a tiny little room. It is meant to be VIP, but what are we paying so much more money for? We weren't offered any food and had to ask the staff. We couldn't get a beer, and food-wise, there were no sandwiches - only nuts or noodles.
'We took photos of the empty boat and wrote down the name of one of the staff as a witness. As soon as we arrived home, we phoned the customer-service hotline to make our complaint and were told someone would call us back.
'Five hours later, nobody had called. Thinking this rude, we phoned back, only to hear a recorded message stating that they close at noon. On Monday morning we waited for a call, and again nothing. We phoned them and were told the matter had to be looked into and would take seven to 14 days.
'If we were tourists it would be unlikely we would still be in the country. Does First Ferry just hope people won't know any better?
